Privacy Policy Jackpot8 —
Your Data Safe Here

Jackpot8 collects your personal information solely to provide you with a better, safer, and more personalized experience as our player. The information collected falls into two main categories:

Information You Provide Directly

• Registration information — full name, date of birth, email address, phone number, and account password.
• Identity information (KYC) — MyKad or passport number, identity document images, and proof of current address.
• Financial information — bank account details, e-wallet account numbers, and deposit and withdrawal transaction records.
• Communications — any messages, complaints, or feedback you send to the jackpot8 support team.

Information Collected Automatically

• Device data — device type, operating system, phone model, screen resolution, and unique device identifier.
• Network data — IP address, geographic location, internet service provider (ISP) name, and connection type.
• Activity data — login records, game history, wagering records, session duration, and platform usage patterns.
• Cookie data — session cookies, preference cookies, and analytics tracking identifiers that do not directly identify individuals.

Jackpot8 uses collected information for lawful and transparent purposes. Below are the key reasons we need your data:

• Account management — creates, maintains, and secures your jackpot8 account, including the login process and two-factor authentication.
• Transaction processing — processes deposits and withdrawals securely and sends transaction statements to you.
• Legal compliance — fulfils KYC, AML (Anti-Money Laundering), and reporting requirements to relevant authorities where required by law.
• Platform security — detects and prevents fraud, unauthorised access, account abuse, and other suspicious activities.
• Service improvements — analyses usage patterns to improve platform performance, enhance the interface, and optimise the gaming experience.
• Service communications — sends important account notifications, promotions you have opted in to receive, and service terms updates.
• Responsible gaming — monitors gameplay patterns to identify players who may need assistance and to support the self-exclusion limits you have set.

Jackpot8 handles your personal data with the utmost care. We does not sell, rent, or trade your personal information to any party. However, there are limited situations where we may need to share your data:

Third-Party Service Providers

Jackpot8 works with trusted service providers to operate our platform, including payment providers, licensed game providers, and analytics services. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal Requirements

Jackpot8 may need to disclose your data to government authorities, law enforcement agencies, or regulatory bodies when required by Malaysian law or a valid court order.

Interest Protection

In cases involving fraud, security threats, or the protection of jackpot8's legitimate interests and those of its users, we reserve the right to share necessary information with the relevant parties.

Jackpot8 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, alteration, or disclosure.

• Data encryption in transit — all communication between your browser or app and jackpot8 servers is protected by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest — sensitive data such as financial information and KYC documents are stored in encrypted format using AES-256 encryption algorithms.
• Layered access controls — only jackpot8 staff with specific authorisation may access player personal data, and all access is logged and audited regularly.
• Two-factor authentication (2FA) — jackpot8 accounts come with 2FA options for an extra layer of security during login.
• Continuous monitoring — jackpot8's intrusion detection system operates 24 hours a day, 7 days a week to identify and respond to any security threats.
• Regular penetration testing — jackpot8 conducts regular security audits and penetration testing by independent security experts to ensure no system vulnerabilities can be exploited.

Jackpot8 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure the security of your session. Below are the types of cookies we use:

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and security of the jackpot8 platform during your session.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection principles, you as a jackpot8 player have the following rights regarding your personal data:

Jackpot8 only retains your personal data for as long as it is needed for the stated purpose or as required by Malaysian law. Below is a general guide to our data retention periods:

• Active account data — retained for as long as your account is active and updated regularly.
• KYC and identity records — retained for 7 years after account closure to comply with AML and anti-fraud legal requirements.
• Financial transaction records — retained for 7 years after the transaction date for audit and tax compliance purposes.
• Support communication logs — retained for 2 years after a support ticket is closed.
• Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.

When your personal data is no longer needed and the mandatory retention period has expired, jackpot8 will delete or anonymize that data using secure, irreversible procedures.

Jackpot8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements in how we protect your privacy.

When significant changes occur, jackpot8 will notify you via:

• In-platform notification on jackpot8 upon your next login.
• Email to your registered address if the changes directly affect your privacy rights.
• A prominent notice on jackpot8.pro for at least 14 days before changes take effect.

Continued use of the jackpot8 platform after an updated Privacy Policy is published constitutes your acceptance of the latest version of the policy. The "Updated" date at the top of this page reflects the date of the most recent amendment.

If you have any questions, concerns, or requests regarding this Privacy Policy or how jackpot8 handles your personal data, we encourage you to contact us directly:

• jackpot8 Data Protection Officer (DPO)
• Email: [email protected]
• Live Chat: Available 24/7 via the jackpot8 platform
• Response time: Within 14 business days

We also accept privacy complaints that cannot be resolved internally. If you believe your privacy rights have been violated and jackpot8 has failed to resolve the matter to your satisfaction, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.